Ｑ１．Do I need a reservation?
Ｑ２．Can you put me in the waiting list?
Ｑ３．Where can I buy a ticket?
Ｑ４．Can I have a receipt?
Ｑ５．Is it possible to reserve a seat number?
Ｑ６．Can I use a credit card or an IC card?
Ｑ７．Can I change the bus or the bus stop where I will board the bus?
Ｑ８．I’ve lost my ticket. Can I board the bus?
Ｑ９．Can I have the ticket refunded?
Ｑ１０．Can I have a refund for a bus delay?
Ｑ１１．Do I have to pay a cancellation fee?
Ｑ１２．Where can I make an inquiry about online reservation?
Ｑ１３．Where can I make an inquiry about ticketing at a convenience store?
Ｑ１４．Is there a restriction on the luggage to be carried into the bus?
Ｑ１５．Can I bring my pet into the bus?
Ｑ１６．Can I bring my bicycle into the bus?
Ｑ１７．Is it possible to board the bus in a wheelchair?
Ｑ１８．I’ve left my belongings in the bus. Where should I contact?
Ｑ１９．No smoking inside the bus?
Ｑ２０．Is there a lavatory inside the bus?
Ｑ２１．Is Wi-Fi available?
Ｑ２２．Are there any electric outlets inside the bus?
Ｑ２３．Can I have a certificate when the bus is delayed?
Ｑ２４．Is there a break on the way?
Ｑ２５．Can I eat or drink on the bus?


Yes. All the buses are reservation only. For details, please see the "Reservation" page of our website.


Sorry, but we don’t have the waiting list system.


You can buy a ticket at the ticket counter of our company or at a convenience store.
For more details, please see the “Tickets” page of our website.


Yes. You can have a receipt at the ticket counter, or from the bus operator if you buy a ticket on the bus. If you fail to get it, please make an inquiry at the operating company you used.


Shinjuku Line, Nagoya Line, Osaka Line, Tachikawa Line: you can request a seat number by phone or select a seat number using online reservation.
Nagano Line, Yokohama Line, Kofu Line: you cannot request a seat number.


Visa Card and Master Card are acceptable at the ticket counter, but no IC cards are accepted. On the bus credit cards are not acceptable.


If you have a reservation only, you can change the bus at the reservation center.
If you have already bought a ticket, you change at the ticket counter only once. After that, please have your ticket refunded and buy another ticket. You can make these changes only before the departure time of your ticket.


If you have lost your ticket, you will have to buy another ticket. A “second purchase certificate” will be issued. If you find your first ticket later, please bring it to ticket center along with this certificate. The ticket will be refunded.


As long as it is before the departure time of your ticket, you can.


Sorry, but no refund will be made for a bus delay.


If you have a reservation only,：
you don’t have to pay a cancellation fee. Please inform us of your cancellation before your departure time.
If you have already bought a ticket,：
you have to pay a cancellation fee. Cancellation fees depend on the tickets.

Please make an inquiry at the reservation center or the bus terminal before your departure time.


Please contact us at the number below.

“highwaybus.com”
“highwaybus.com” management office, Business Department, Keio Dentetsu Bus Co.
TEL 042-352-3716（9：00〜18：00, weekdays except for holidays）

“Hassha All Right Net”
“Hassha all right” bus plaza support center
TEL 048-227-0523（8：00〜20：00, 365 days a year）


About making a reservation or purchasing a ticket at a convenience store, please see each website of “highwaybus.com” or “Hassha All Right Net”. About refunds, please make an inquiry at the contact number written on your ticket.
Well-net：TEL 0570-046-046（24 hours a day）
JTBHTA：TEL 03-5796-6009（6：00〜22：59）


You can leave your luggage in the bus truck room if it is under 10kg weight and 1m length. However, valuables or expensive items may not be accepted. Please make sure before boarding. Dangerous goods are not allowed to be brought into.


Your pet will be welcome into the Sinnan Bus if it is in a basket. The child fare is required.
But each operating company has its own regulations. For full details, please make an inquiry at each operating company. Guide dogs and service dogs are excluded.


If your bicycle is folded in the bike bag, you can bring it into the trunk room. However, you may be refused to bring it in when there is a lot of luggage in the high season.
※As each operating company has its own regulations, please ask each company for details.


It is possible if the wheelchair is foldable and can be placed on its side in the trunk room.
Please inform us of your using a wheelchair when making a reservation.For full details, please make an inquiry at the operating company you will use.


Lost articles are kept in each operating company office for a while and sent to the police station. For full details, please see the “Lost Articles” page of our website.


Yes. Smoking is not allowed inside the bus including the lavatory.


Yes, there is. But some extra buses have no lavatory. Please make sure in advance.


Yes, it is, except for some extra buses. Please make sure in advance.


Yes. In some buses each seat has an electric outlet and in others only the seats in the last row have, except for some extra buses. Please make sure in advance.


Yes, a “delay certificate” will be issued. Please ask the bus operator.


Yes, there is a comfort break on the way in each Bus Line except for the Iida-Nagoya Line. For details, please sea each Bus Line information of our website.


There is no restriction on eating and drinking. However, please refrain from eating food with strong smell or drinking a lot of alcohol so as not to disturb other passengers.



Ｑ１．Through which door should I board?
Ｑ２．Should I pay the fare in advance or later?
Ｑ３．Can I change money on the bus?
Ｑ４．Can I use an IC card?
Ｑ５．What age does the child fare cover?
Ｑ６．Is there any discount for the physically, intellectually or mentally disabled?
Ｑ７．Is there a group discount?
Ｑ８．Can I board in a wheelchair?
Ｑ９．Can I bring my pet into the bus?
Ｑ１０．Can I bring a bicycle into the bus?/A>
Ｑ１１．Can I ask for a certificate if the bus is delayed?
Ｑ１２．I have a prepaid book of tickets which are still valid. Can I have it refunded?
Ｑ１３．I have a commuter pass which is still effective. Can I have it refunded?
Ｑ１４．Is it only the person who purchased a Free Pass who can use that Free Pass?
Ｑ１５．Can I have a Free Pass reissued or refunded?
Ｑ１６．Is it only the Iida City Circuit Bus that I can use a Free Pass for?
Ｑ１７．Can I use a student coupon for a ride except for commuting?
Ｑ１８．I've lost my commuter pass. Can I have it reissued?
Ｑ１９．I've washed my commuter pass and it is illegible now. Can I have it reissued?
Ｑ２０．I left something in the bus. Where can I contact?



Please board through the rear door and exit through the front door.


Please pay when exiting. On boarding, please take a numbered ticket from the vending machine.


Yes. You can change money using the money changer beside the driver's seat. Only 1,000 yen notes and 50, 100 & 500 yen coins are accepted.


Sorry, IC cards are not acceptable.


About the fare, please see the table below.

junior high students and over	adult fare
elementary school pupils	child fare (half of the adult)
infants （over 1yr~until enter elementary school）	When accompanied by a guardian, for the first child it is free and after the second, child fare is charged for each.
infants under 1yr	free

Yes. Please see the table below.

		Physically disabled	Intellectually disabled	Covered under Child Welfare Act	Mentally disabled
	The person	Physical disability handbook holder	Rehabilitation handbook holder	Certificate holder	Rehabilitation handbook holder
	Carer	Carer for the handbook holder	Carer for the handbook holder	Carer who submits the certificate	---
	One way	50% discount	50% discount	50% discount	50% discount
	Commuting pass	Half of one-way fare×2×20 days In case of 300 yen for one way:　150 yen×2×20＝6,000 yen

Yes. Please see the table below.

Number of persons	15 and over
Discount rate	Ordinary group	10% discount
	Student group	20% discount

【ex.】
�@15 elementary school pupils and 3 teachers use the bus for the 400 yen section;
　　（200 yen×15persons×0.8）＋（400 yen×3persons×0.9）＝3,480 yen
�A 20 nursery school children and 4 childcarers use the bus for the 400 yen section;
　　The regulation mentioned in the Q5 above is applied.
　　（200 yen ×（20persons−4persons）×0.8）＋（400 yen ×4persons×0.9）＝4,000 yen


Yes, you can. But not all buses are wheelchair accessible. Before using the bus, please ask the department of service management of our company for more information.
Department of Service Management　TEL: 0265−24−0005


If you keep your pet in a basket, you can. But if it may bother other passengers, you may be rejected to board with your pet. Please understand it. Guide dogs and service dogs are excluded.


If you fold your bicycle and put it in its bag, you can. However, you may be rejected to board with your bicycle when it is crowded. Please understand it.


Yes. A certificate for the delay will be issued. Please ask the operator when you exit, or make an inquiry at Iida Station ticket counter or Igara ticket counter.


Yes. But the remaining tickets must be in consecutive numbers. Some refund charge applies.

Formula：
face value−(fare of one ticket−used number)−refund charge (210 yen) = a refund
＜ex.＞
9 tickets were used from a set of 12 tickets (face value 3,000 yen, one ticket is 300 yen) and 3 tickets left.
　　　　　　　3,000 yen−(300 yen×9)−refund charge 210 yen＝90 yen


Yes. But some refund charge applies.

Formula：
face value−｛number of passed days × one way fare ×2｝- refund charge 520 yen= a refund
＜ex.＞
You purchased a one-month pass for a one-way 400 yen section.Refund amount if you stop using it after 10 days.
10,000 yen−(10 days×400 yen×2)−520 yen＝1,480 yen (refund)


Anyone of the person’s family or colleagues can use it during its validity period.


Sorry, but no reissue nor refund will be made for a Free Pass.


You can use a Free Pass for any bus if it’s inside the area where the Circuit Bus runs. For example, from Iida Station to Isshiki Apple Road there are 3 bus-line services: the Komaba Line via the municipal hospital, Iida City Miho Line and the Circuit Bus: A Free Pass is available on any of these bus services.


Yes, you can.


No. You are required to purchase a new one. If you find your lost pass later, it will be refunded, but it depends how many days are left by its expired date. Please make an inquiry at the ticket counter.


Please bring your pass to the ticket counter as it is. It will be reissued if your pass number or your name can be identified.


Please see the「Lost property」page of our website.

１．Highway Bus
２．the Iida City Bus and Local Bus